Welcome to www.istanbulpass.net! We appreciate your visit. This privacy policy outlines how we collect, store, utilize, and safeguard your personal data when you use this website. Before accessing the site or sharing any sensitive details, please review this policy carefully. By using this website, you acknowledge and accept the terms outlined in this privacy policy.
If there are any updates to these practices, they will be published here, and the revised policies will only apply to future activities and data, not past interactions. To stay informed about how your personal information is handled, it is advisable to check this privacy policy each time you visit the website. Please note that this policy applies exclusively to this website. If you navigate to external websites via links provided here, be sure to review their respective privacy policies.
About Us
Cafu Pass Services OÜ, operating under the name Istanbul Explorer Pass, collects, processes, and manages certain personal data from users. Gathering this information is essential to providing our products and services effectively. To learn more, visit www.istanbulpass.net.
Children's Privacy Policy
In compliance with the Children's Online Privacy Protection Act (COPPA), this website and its services are not intended for individuals under 13 years old. We do not knowingly collect personal data from children under 13. Minors below this age are strictly prohibited from engaging with interactive features, submitting personal details, making purchases, or processing payments on this site. If we become aware of any collected data from a child under 13, we will promptly delete it to protect their privacy.
3. Personal Data Collection and Usage
a. Information We Collect
When you purchase a product or service, reach out via an online form, or communicate with us through email, we may gather and process specific personal data. This may include your name, email address, phone number, travel dates, billing details, and payment information. You are not required to provide personally identifiable information to simply browse our website.
To enhance user experience, we may use cookies and tracking technologies. These tools help us analyze website traffic, monitor user interactions, and optimize website functionality. While cookies do not collect personal details, they may be linked to identifiable data if you have previously provided it. Aggregate tracking data may be shared with third parties.
For analytics and online advertising, we may use Google Analytics and other similar tools. Visit Google's Privacy Policy to understand how Google processes data. Additionally, we may utilize features like Google Analytics for remarketing, Display Network Impression Reporting, and demographic and interest reporting. Essential cookies necessary for website functionality will always be in use, while optional cookies will require your consent.
Non-personal data such as browser type, device information, operating system, and internet provider details may also be collected. Our systems may track browsing behavior, search terms used, and external links clicked.
If you reside in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR) to ensure responsible handling of your personal information.
b. Information from External Sources
We may also obtain personal data from third-party affiliates, authorized resellers, or partners, strictly in connection with the services and products we provide.
c. How We Use Your Personal Information
We utilize the information collected to:
- Process and fulfill orders
- Provide products and services
- Manage customer transactions
- Conduct live chat support
- Request customer feedback and reviews
- Administer promotions and giveaways
- Improve website performance and user experience
d. Who We Share Your Information With
We do not sell, trade, or transfer your personal information to unaffiliated third parties, except when necessary to complete a transaction or enable the basic functionality of our services.
However, we share specific customer details, such as name, email, phone number, and travel dates, with payment processors, e-commerce platforms, and marketing tools to facilitate services and improve customer experience. Some of these third parties operate outside the European Economic Area (EEA). For details on data security during transfers, refer to Transfer of Your Information Outside the EEA.
We may also disclose personal data to:
- Enforce our website’s Terms and Conditions
- Safeguard users and the public
- Comply with legal obligations
e. Required Information for Transactions
To process orders and deliver services, we require your name, email, phone number, billing details, and travel information. However, browsing our website does not require sharing personal data. Any mandatory data collection will be clearly indicated at the time of submission.
f. Data Retention Policy
We store personal information only as long as necessary, based on:
- Current and future service requirements
- Legal obligations for record-keeping
- Ongoing customer relationship status
- Industry standards for data retention
- Security, cost, and risk considerations
- Accuracy and relevance of retained data
g. Legal Basis for Data Collection
We process your personal information based on legitimate interests, including order fulfillment, service delivery, transaction management, promotional activities, and website improvements.
4. Data Usage and Transfers Outside the EEA
Our website and third-party service providers are based in the United States. If you are located in the EEA, your data will be transferred to the US when using our website or services. By providing your information, you consent to this transfer.
Unlike the UK and EEA, the US does not have the same strict data protection regulations. However, any data transfer will be conducted through an approved certification mechanism as permitted by GDPR Article 46(f). Once certified, we will update our privacy policy accordingly.
For more details, refer to How to Contact Us. We will not transfer your data outside the EEA without proper safeguards.
5. Your Data Protection Rights
If covered by GDPR, you have several rights, including:
- Transparency regarding how your data is processed
- Access to your personal information
- Correction of inaccurate data
- Deletion of personal data under specific conditions
- Data portability for transferring personal details
- The right to object to direct marketing
- Protection from automated decision-making that significantly affects you
- The right to restrict data processing under certain circumstances
- The ability to seek compensation for data protection breaches
To exercise these rights, you can:
- Contact us via email, phone, or mail
- Provide verification details (e.g., account number, username)
- Submit proof of identity (e.g., passport or driver’s license)
- Specify the data-related request
6. Data Security Measures
We implement security measures to protect your personal data from unauthorized access, misuse, or loss. Only authorized personnel with a legitimate business need can access your information. These individuals are required to handle data securely and maintain confidentiality.
In the event of a data breach, we will notify both affected individuals and relevant authorities as required by law.
Please note that any information you voluntarily share on our website or social media platforms may be publicly accessible. We are not responsible for unauthorized use of publicly shared data. Proceed with caution when posting personal information.
7. Securing Your Personal Data
Our website may feature advertisements and links directing you to third-party sites, including those of our partners, suppliers, advertisers, sponsors, and service providers. When you click on an external link, you will be redirected to a different website governed by its own privacy policies. We do not control or assume responsibility for how these third-party websites collect, use, or manage your data. We encourage you to review their privacy policies before sharing any personal information.
8. Filing a Complaint
If you have concerns about how we handle your personal information, we are committed to addressing them promptly. If you are protected under the General Data Protection Regulation (GDPR), you have the right to file a complaint with a regulatory authority. This can be done in the European Union (EU) or European Economic Area (EEA) country where you reside, work, or believe a data protection violation has occurred.
9. Updates to This Privacy Policy
This privacy policy was last updated in June 2018. We reserve the right to amend, modify, or update this policy at any time. If any significant changes are made, we will notify you through email or postal mail.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, you can contact us through the following channels:
10.1. Business Ownership
This website is owned and managed by Entreprises Nockta Inc.
10.2. Registered Office
1606 Ottawa Street, Suite 305, Montreal, QC
10.3. Principal Business Location
1606 Ottawa Street, Suite 305, Montreal, QC
10.4. How to Reach Us
- By mail: Send correspondence to the address mentioned above.
- Through our website: Use the contact form available on our website.
- By phone: Refer to the latest contact number listed on our website.
- By email: Send inquiries to the email address provided on our website.
11. Accessibility Assistance
If you require this privacy notice in an alternative format, such as audio, large print, or braille, please reach out to us via the contact details listed above. We are committed to ensuring accessibility for all individuals.