Prednosti

Is There an Advantage to Purchasing the Pass Early?

Yes! Buying the Istanbul Explorer Pass in advance allows you to plan your itinerary ahead of time and secure reservations for attractions that require booking. This ensures a smooth and well-organized travel experience. If you decide to purchase the pass last-minute, you can still arrange your visits efficiently. Our customer support team is available on WhatsApp to help you with your itinerary and answer any questions about your trip.

What Are the Benefits of the Istanbul Explorer Pass?

The Istanbul Explorer Pass grants access to top attractions in the city, offering a cost-effective and time-saving way to explore. The fully digital pass helps you skip long ticket lines. It includes a digital guidebook with detailed attraction info, maps, and travel tips. Customer support is available anytime to assist with your visit.

Does the Istanbul Explorer Pass Include a Guidebook?

Yes! The Istanbul Explorer Pass comes with a digital guidebook, providing complete details about attractions, opening hours, and visiting days. It also includes directions, a metro map, and local travel tips to help you navigate the city with ease. This guide enhances your experience by offering valuable insights for a well-planned visit.

How Much Can I Save with the Istanbul Explorer Pass?

You can save up to 40% on admission fees, depending on your stay duration and the attractions you visit. Even visiting the top landmarks will result in significant savings. If you need assistance in planning, our customer support team is always available to help.

Which Pass Offers the Best Savings?

The 6 Attractions Istanbul Explorer Pass provides the most value based on your time in the city. To find the best option for your trip, check the pricing page for all available pass options.

Do "Discounted Benefits" activities count as attractions?

No. Any activities listed under “Discounted Benefits” do not count as attractions. These benefits are included as extra perks and do not use up your 2, 4, or 6-attraction allowance.

Kateri prehod ponuja največ prihrankov?

Prenos 6 Attractions Istanbul Explorer Pass zagotavlja največjo vrednost glede na vaš čas v mestu. Če želite najti najboljšo možnost za vaše potovanje, si oglejte stran s cenami za vse razpoložljive možnosti prehoda.

Ali Istanbul Explorer Pass vključuje vodnik?

Da! Istanbul Explorer Pass vključuje digitalni vodnik, ki zagotavlja popolne podrobnosti o znamenitostih, odpiralnih časih in dnevih obiskovanja. Vključuje tudi navodila, zemljevid podzemne železnice in lokalne potovalne nasvete, da se v mestu znajdete brez težav. Ta vodnik izboljša vašo izkušnjo z dragocenimi vpogledi za dobro načrtovan obisk.

Ali je prednost pri zgodnjem nakupu vozovnice?

Da! Če Istanbul Explorer Pass kupite vnaprej, si lahko vnaprej načrtujete pot in zagotovite rezervacije za znamenitosti, za katere je potrebna rezervacija. To zagotavlja nemoteno in dobro organizirano potovalno izkušnjo. Če se odločite, da boste vozovnico kupili v zadnjem trenutku, lahko obiske še vedno učinkovito uredite. Naša ekipa za podporo strankam je na voljo na WhatsAppu, da vam pomaga pri načrtovanju poti in odgovori na vsa vprašanja o vašem potovanju.

Koliko lahko prihranim z Istanbul Explorer Pass?

Lahko prihranite do 40% pri vstopninah, odvisno od dolžine vašega bivanja in znamenitosti, ki jih obiščete. Tudi če obiščete najpomembnejše znamenitosti, boste deležni znatnih prihrankov. Če potrebujete pomoč pri načrtovanju, je naš oddelek za podporo strankam vedno na voljo.

Kakšne so prednosti Istanbul Explorer Passa?

The Istanbul Explorer Pass omogoča dostop do najboljših znamenitosti v mestu, kar ponuja stroškovno učinkovit in časovno prihranek način za raziskovanje. Povsem digitalna karta vam pomaga preskočiti dolge vrste pri vstopnicah. Vključuje digitalni vodič z natančnimi informacijami o znamenitostih, zemljevidi in nasveti za potovanja. Podpora strankam je na voljo kadar koli za pomoč pri vašem obisku.

Ali dejavnosti z naslovom »Ugodnosti z popustom« štejejo kot atrakcije?

Ne. Vse dejavnosti, navedene pod »Ugodnosti z popustom«, ne štejejo kot atrakcije. Te ugodnosti so vključene kot dodatne prednosti in ne porabijo vaše dovoljene kvote 2, 4 ali 6 atrakcij.

General

Is There a Daily Limit on Visiting Attractions?

No, there is no daily limit for the 2, 4, or 6-attraction options. These passes remain valid for 30 days from the first use. However, the 1, 2, 3, or 4-day passes are valid for consecutive calendar days starting from the first activation. In both cases, you can visit up to the total number of attractions or use the pass within the selected duration, with each attraction accessible once per pass

How Does the Istanbul Explorer Pass Work?

  • Choose & Purchase – Select your Explorer Pass (2, 4, or 6 attractions or 1, 2, 3, 4 day unlimited) and complete your purchase online.
  • Instant Delivery – After payment, your pass is sent to your email immediately.
  • Manage Your Pass – Log into your account to track your reservations. For walk-in attractions, no booking is needed—just show your pass and enjoy.
  • Reservation for Certain Attractions – Some attractions require advance booking, which you can easily arrange through your Istanbul Explorer Pass account.
  • In Which Languages Is the Guidebook Available?

    The Istanbul Explorer Pass Guidebook is available in English, Arabic, Russian, French, Spanish, and Croatian.

    Are There Any Night Activities Included in the Istanbul Explorer Pass?

    While most attractions are available during the day, there are evening experiences included, such as the Bosphorus Dinner Cruise and the Whirling Dervishes Ceremony, offering unique nighttime entertainment.

    How Do I Activate My Istanbul Explorer Pass?

    You can activate your pass in two ways:

    1. Online Activation – Log into your pass account and select your preferred start date.
    2. First Usage Activation – Your pass is automatically activated when you present it at an attraction. The visit count starts from the first scanned entry.

    Will I Receive a Physical Card?

    No, the Istanbul Explorer Pass is a completely digital pass. After purchase, it is instantly sent to your email with a QR code and pass ID. You can manage your pass effortlessly through the Istanbul Explorer Pass customer panel.

    Can I Share My Pass with a Friend?

    You can purchase one pass for two people under the same pass ID, allowing both individuals to access attractions together. However, a single-person pass cannot be shared between two participants.

    Do I Have to Join Guided Tours for Museum Visits, or Can I Explore on My Own?

    Some government-managed museums do not offer digital tickets, so the Istanbul Explorer Pass provides guided tours with entry tickets. You must meet the guide at the designated time and location to enter. Once inside, you are free to explore at your own pace. However, our professional and knowledgeable guides offer valuable insights, so we recommend staying to learn more about the site's history. Check the attraction details for tour schedules.

    V katerih jezikih je na voljo priročnik?

    Vodnik Istanbul Explorer Pass Guidebook je na voljo v angleščini, arabščini, ruščini, francoščini, španščini in hrvaščini.

    Ali lahko delim svoj prehod s prijateljem?

    Lahko kupite en prehod za dve osebi pod istim ID-jem prehoda, kar obema posameznikoma omogoča skupni obisk atrakcij. Vendar pa enopersonalnega prehoda ni mogoče deliti med dvema udeležencema.

    Ali bom prejel fizično kartico?

    Ne, Istanbul Explorer Pass je povsem digitalna kartica. Po nakupu je takoj poslana na vaš e-poštni naslov z QR kodo in ID-jem. Vašo kartico lahko upravljate brez napora prek uporabniškega panela Istanbul Explorer Pass.

    Ali so v Istanbul Explorer Pass vključene tudi nočne aktivnosti?

    Medtem ko je večina znamenitosti na voljo čez dan, so vključene tudi večerne izkušnje, kot sta Bosphorus Dinner Cruise in Whirling Dervishes Ceremony, ki ponujata edinstveno zabavo za noč.

    Ali obstaja dnevna omejitev obiskovanja znamenitosti?

    Ne, za možnosti z 2, 4 ali 6 znamenitostmi dnevna omejitev ne velja. Ti boni ostanejo veljavni 30 dni od prve uporabe. Vendar pa so boni za 1, 2, 3 ali 4 dni veljavni za zaporedne koledarske dni, začenši z prvi aktivacijo. V obeh primerih lahko obiščete do skupnega števila znamenitosti ali pa uporabite bon v izbranem obdobju, pri čemer je vsaka znamenitost z bonom dostopna enkrat

    Ali moram pri obiskih muzejev izbrati vodene oglede ali lahko raziskujem tudi sam?

    Nekateri državni muzeji ne ponujajo digitalnih vstopnic, zato Istanbul Explorer Pass ponuja vodene oglede z vstopnimi vstopnicami. Pri vstopu se morate sestati z vodnikom ob določenem času in na dogovorjeni lokaciji. Ko enkrat vstopite, ste svobodni, da raziskujete v svojem tempu. Vendar naši strokovni in dobro informirani vodiči ponujajo dragocen vpogled, zato priporočamo, da ostanete še naprej in izveste več o zgodovini kraja. Preverite podrobnosti o zanimivosti za urnike ogledov.

    Kako aktiviram svojo Istanbul Explorer Pass?

    Svoj prehod lahko aktivirate na dva načina:

    1. Spletna aktivacija – Prijavite se v svoj račun za prehod in izberite želeni datum začetka.
    2. Aktivacija ob prvi uporabi – Prehod se samodejno aktivira, ko ga pokažete na atrakciji. število obiskov se začne z vnosom prve skenirane vstopnice.

    Kako deluje Istanbul Explorer Pass?

  • Izberite in kupite – izberite svoj Explorer Pass (2, 4 ali 6 atrakcij ali 1, 2, 3, 4 dni neomejeno) in opravite nakup prek spleta.
  • Takojšnja dostava – po plačilu je vaš kupon nemudoma poslan na vaš e-poštni naslov.
  • Upravljajte svoj kupon – prijavite se v svoj račun, da spremljate svoje rezervacije. Za obiskovalne atrakcije brez rezervacije ni potrebna nobena rezervacija—samo pokažite svoj kupon in uživajte.
  • Rezervacija za določene atrakcije – nekatere atrakcije zahtevajo rezervacijo vnaprej, ki jo lahko preprosto uredite prek svojega računa Istanbul Explorer Pass.
  • Veljavnost prepusta

    How Long Is the Istanbul Explorer Pass Valid?

    The Istanbul Explorer Pass is available in two options: 2, 4, or 6 attractions — valid for 30 days from first use; or 1, 2, 3, or 4 consecutive calendar days — valid from the first activation day.

    Do the Passes Have to Be Used on Consecutive Days?

    No, the Istanbul Explorer Pass validity depends on the type selected. The 2, 4, or 6 Attractions Pass is valid for 30 days from the first activation. The 1, 2, 3, or 4-Day Pass is valid for consecutive calendar days starting from the first use. In both cases, the pass will automatically expire once the included attractions or duration has been fully used.

    Kako dolgo velja Istanbul Explorer Pass?

    Istanbul Explorer Pass je na voljo v dveh možnostih: 2, 4 ali 6 znamenitosti — velja 30 dni od prve uporabe; ali 1, 2, 3 ali 4 zaporedne koledarske dni — velja od prvega dne aktivacije.

    Ali je treba vstopnice uporabiti zaporedne dni?

    Ne, veljavnost Istanbul Explorer Pass je odvisna od izbrane vrste. Vstopnica za 2, 4 ali 6 atrakcij je veljavna 30 dni od prve aktivacije. Vstopnica 1, 2, 3 ali 4-dnevna je veljavna zaporedne koledarske dni od prve uporabe. V obeh primerih bo vstopnica samodejno potekla, ko bodo vključene atrakcije ali čas v celoti izkoriščeni.

    Nakup

    How Much Does the Istanbul Explorer Pass Cost?

    The cost of the Istanbul Explorer Pass varies based on the number of attractions included or number of days unlimited options. Choosing a pass with more attractions or day offers greater savings. Click here to view the latest pricing details.

    What Currency Is the Istanbul Explorer Pass Charged In?

    The Istanbul Explorer Pass is priced in Euros (€). If you are purchasing from a non-Euro country, your bank will automatically convert the amount based on the exchange rate set by your country’s central bank.

    Can I Upgrade My Pass After Purchase?

    Yes! If you buy a 4 Attractions Pass and later decide to upgrade to a 6 Attractions Pass, simply contact customer support, pay the price difference, and continue using your pass. Please note: Once a pass has expired, it cannot be upgraded.

    Can I Purchase the Istanbul Explorer Pass While in Istanbul?

    Yes! The Istanbul Explorer Pass is fully digital, allowing you to buy it online anytime. Once purchased, you can start using it instantly without any delays.

    What Is the Age Definition for a Child?

    Children are classified as ages 5 to 12. Most attractions offer free entry for children under 5, so a pass is not required for them. However, certain activities like the Bosphorus Dinner Cruise and Day Trips provide meals and reserved seating for children under 5 at an additional cost upon request.

    Do I Need to Carry My or My Child’s ID During Visits?

    Yes, it's recommended to have at least a photo of your ID on your phone. Some attractions may require child ID verification for those using a Child Pass, and in certain cases, adult IDs may also be checked at the entrance.

    Are There Discounts for Groups, Seniors, or Students?

    The Istanbul Explorer Pass already offers up to 40% savings, making it a cost-effective option for visitors. There are no special discounts for seniors or students (except for children). For groups of 10 or more adults, please fill out the inquiry form, and our team will get back to you within 24 hours.

    Are Discount Codes Available?

    Discount codes are occasionally offered. To stay informed, subscribe with your email, and you’ll receive a notification whenever a discount code is available.

    Why Haven’t I Received My Confirmation Email?

    Your confirmation email is sent automatically within a minute after purchase. If you don’t see it, please check your spam or junk folder. If it’s still missing, feel free to contact us via WhatsApp or email for assistance.

    How Early Can I Purchase the Istanbul Explorer Pass?

    The Istanbul Explorer Pass remains valid for up to 2 year after purchase. If you're planning your trip in advance, you can buy it early and start managing reservations ahead of time. Making a reservation does not activate the pass—it is only activated upon first use.

    Can I Buy the Pass Online and Start Using It Immediately in Istanbul?

    Yes! After purchase, your digital pass is delivered instantly, allowing you to start using it within minutes. There’s no waiting—just buy online and access attractions right away.

    Can I Gift the Istanbul Explorer Pass to Someone?

    Yes! You can purchase the pass under the recipient’s name, making it a perfect gift for anyone visiting Istanbul.

    Ali lahko podarim Istanbul Explorer Pass nekomu drugemu?

    Da! Lahko kupite vozovnico pod imenom prejemnika in tako ustvarite popolno darilo za vsakogar, ki obiskuje Istanbul.

    Ali lahko kupim vozovnico na spletu in jo takoj uporabim v Istanbulu?

    Da! Po nakupu se vaša digitalna vozovnica dostavi takoj, kar vam omogoča, da začnete uporabljati v nekaj minutah. Ni čakanja—samo kupite na spletu in takoj dostopajte do znamenitosti.

    Ali so na voljo popustne kode?

    Popustne kode so občasno na voljo. Da boste na tekočem, se naročite na e-pošto in prejeli boste obvestilo, ko je na voljo popustna koda.

    Kako zgodaj lahko kupim Istanbul Explorer Pass?

    Istanbul Explorer Pass velja do 2 leti po nakupu. Če potovanje načrtujete vnaprej, ga lahko kupite zgodaj in začnete urejati rezervacije pravočasno. Rezervacija ne aktivira pasa—aktivira se šele ob prvi uporabi.

    V kateri valuti je zaračunan Istanbul Explorer Pass?

    Cena Istanbul Explorer Pass je v evrih (€). Če kupujete iz države, ki ni država z evrom, bo vaša banka znesek samodejno pretvorila na podlagi menjalnega tečaja, ki ga določi centralna banka vaše države.

    Zakaj še nisem prejel/a potrditvenega e-poštnega sporočila?

    Vaše potrditveno e-poštno sporočilo se po nakupu samodejno pošlje v eni minuti. Če ga ne vidite, preverite mapo z vsiljeno pošto ali neželeno pošto. Če ga še vedno ni, nas lahko kontaktirate prek WhatsAppa ali e-pošte za pomoč.

    Koliko stane Istanbul Explorer Pass?

    cena Istanbul Explorer Pass se razlikuje glede na število vključenih znamenitosti ali število dni z neomejenim dostopom. Izbira vavčerja z več znamenitostmi ali večdnevno ponudbo prinaša večje prihranke. Kliknite tukaj za ogled najnovejših podrobnosti o cenah.

    Ali morate med obiskom s seboj imeti osebno izkaznico svojo ali svojega otroka?

    Da, priporočljivo je, da imate na telefonu vsaj fotografijo osebne izkaznice. Nekatere znamenitosti lahko zahtevajo preverjanje otrokove osebne izkaznice za tiste, ki uporabljajo Child Pass, in v nekaterih primerih se lahko ob vhodu preverijo tudi osebne izkaznice odraslih.

    Kako je določena starostna meja za otroka?

    Otroci so razvrščeni kot stari od 5 do 12 let. Večina znamenitosti omogoča brezplačen vstop otrokom, mlajšim od 5 let, zato jim vstopna karta ni potrebna. Vendar pa nekatere dejavnosti, kot sta večerja na Boğazih (Bosphorus Dinner Cruise) in izleti (Day Trips), nudijo obroke in rezervirane sedeže za otroke, mlajše od 5 let, pri dodatnem plačilu na zahtevo.

    Ali lahko kupim Istanbul Explorer Pass, ko sem v Istanbulu?

    Da! Istanbul Explorer Pass je v celoti digitalen, kar vam omogoča, da ga kupite prek spleta kadar koli. Ko ga kupite, lahko takoj začnete uporabljati brez kakršnih koli zamud.

    Ali lahko po nakupu nadgradim svojo vozovnico?

    Da! Če kupite 4 Attractions Pass in se pozneje odločite za nadgradnjo na 6 Attractions Pass, preprosto kontaktirajte podporo strankam, doplačajte razliko v ceni in nadaljujte z uporabo svoje vozovnice. Upoštevajte: Ko vozovnica poteče, je ni mogoče nadgraditi.

    Ali so na voljo popusti za skupine, starejše ali študente?

    V Istanbul Explorer Pass so že vključeni prihranki do 40%, kar ga dela stroškovno učinkovito možnost za obiskovalce. Ni posebnih popustov za starejše ali študente (razen za otroke). Za skupine 10 ali več odraslih prosimo izpolnite obrazec za povpraševanje in naša ekipa vam bo odgovorila v roku 24 ur.

    Atrakcije

    What Are the Standard Ticket Prices for Attractions?

    The Istanbul Explorer Pass ensures significant savings. You can check the regular admission fees for each attraction on the Istanbul Attractions page.

    Does the Pass Cover All Attractions in Istanbul?

    The Istanbul Explorer Pass includes most of the city’s top attractions, allowing you to visit major landmarks without additional fees. Check the attraction list for full details.

    Can I Visit the Same Attraction More Than Once?

    No, each attraction can be visited only once with the Istanbul Explorer Pass. The system does not allow multiple entries to the same attraction.

    Are Attractions Open Year-Round? Do They Have Closed Days?

    Most attractions are open throughout the year, but on national holidays, regional celebrations, and January 1st, some may have delayed opening hours. Additionally, certain museums are closed one day per week. Check the attraction details for specific opening schedules.

    Where Can I Find the Opening and Closing Times of Attractions?

    You can view the operating hours for each attraction on the Attraction List page.

    How Can I Reach Attractions Outside Central Istanbul?

    Some out-of-city attractions, such as Bursa and Sapanca & Masukiye, include hotel pick-up and transportation. For other locations, you can use public transport. Your pass and guidebook come with a detailed transportation map to help you navigate easily.

    Kje lahko najdem odpiralne in zapiralne čase znamenitosti?

    Ogledate si lahko delovne ure za vsako znamenitost na strani Seznam znamenitosti.

    Kakšne so standardne cene vstopnic za atrakcije?

    Istanbul Explorer Pass zagotavlja znatne prihranke. Za vsako atrakcijo lahko preverite redne vstopnine na strani Istanbul Attractions.

    Ali lahko obiščem isto atrakcijo več kot enkrat?

    Ne, vsako atrakcijo je mogoče obiščiti samo enkrat z Istanbul Explorer Pass. Sistem ne dovoljuje večkratnega vstopa v isto atrakcijo.

    Kako lahko pridem do znamenitosti zunaj središča Istanbula?

    Nekatere zunajmestne zanimivosti, kot sta Bursa in Sapanca & Masukiye, vključujejo prevzem iz hotela in prevoz. Za druge lokacije lahko uporabite javni prevoz. Vaš vstopni prehod in priročnik prejmete skupaj s podrobnim zemljevidom prevozov, ki vam pomaga, da se zlahka znajdete.

    Ali Pass krije vse zanimivosti v Istanbulu?

    Prva Istanbul Explorer Pass vključuje večino glavnih znamenitosti mesta, kar vam omogoča obisk pomembnih mejnikov brez dodatnih stroškov. Preverite seznam zanimivosti za vse podrobnosti.

    So atrakcije odprte vse leto? Ali imajo zaprte dneve?

    Večina atrakcij je odprta skozi vse leto, vendar se ob državnih praznikih, regionalnih praznovanjih in 1. januarju lahko zgodi, da imajo nekatere zamujene začetne ure. Poleg tega so nekateri muzeji zaprti en dan na teden. Preverite podrobnosti o atrakciji za natančen urnik odprtosti.

    Rezervacije

    Do I Need to Reserve Attractions in Advance?

    Certain attractions, such as the Bosphorus Dinner Cruise and Bursa Day Trip, require prior reservations. You can easily book through your pass account. Once confirmed, the provider will send you pickup details. SImply show your Istanbul Explorer Pass ID to enter the attractions you booked.

    Do I Need to Reserve Guided Tours in Advance?

    No reservation is required for guided tours. You must meet with the guide at the designated time and location, which is listed in the attraction details. At the meeting point, the guide will be holding an white-orange Istanbul Explorer Pass flag. Simply show your pass number to the guide, and you’re ready to enter.

    How Far in Advance Can I Reserve Attractions?

    You can start to make reservations after purchasing the Istanbul Explorer Pass. You can make reservations before your pass starts and until your pass expires. We suggest to make reservations 24 hours in advance. Please note that, last minute bookings can cause problems.

    Will I Receive a Confirmation After Making a Reservation?

    Yes! Once you make a reservation, it will be sent to the service provider, who will then email you a confirmation. If the attraction includes hotel pick-up, your pick-up time will also be provided in the confirmation email. Make sure to be ready at your hotel lobby at the scheduled time.

    How Do I Make a Reservation for Required Attractions?

    After purchasing your pass, you will receive an access link to manage your pass panel. Simply:

    1. Click on "Reserve Tour" in your panel.
    2. Fill out the form with your hotel name and preferred tour date.
    3. Submit the form—your reservation is complete!

    The service provider will send a confirmation email within 24 hours.

    Kako vnaprej lahko rezerviram atrakcije?

    Rezervacije lahko začnete urejati po nakupu Istanbul Explorer Pass. Rezervacije lahko naredite pred začetkom veljavnosti vašega bona in do izteka njegove veljavnosti. Priporočamo, da rezervacije uredite 24 ur vnaprej. Upoštevajte, da lahko rezervacije v zadnjem trenutku povzročijo težave.

    Ali je treba rezervirati vodene oglede vnaprej?

    dogovoriti z vodnikom, kar je navedeno v podrobnostih o atrakciji. Na zbirnem mestu bo vodnik držal belo-oranžno zastavico Istanbul Explorer Pass. Preprosto pokažite številko vaše vozovnice vodniku in pripravljeni ste na vstop.

    Ali prejmem potrditev po rezervaciji?

    Da! Ko opravite rezervacijo, bo poslana ponudniku storitev, ki vam bo nato poslal e-pošto s potrditvijo. Če atrakcija vključuje prevzem iz hotela, bo v potrditvenem e-poštnem sporočilu navedena tudi vaša ura prevzema. Poskrbite, da boste pripravljeni v hotelski avli ob predvidenem času.

    Kako opravim rezervacijo za zahtevane zanimivosti?

    Po nakupu vaše karte boste prejeli povezavo za dostop za upravljanje vašega nadzorne plošče za karto. Preprosto:

    1. V svoji nadzorni plošči kliknite "Rezerviraj ogled".
    2. Izpolnite obrazec s svojim ime hotela in želenim datumom ogleda.
    3. Oddajte obrazec—vaša rezervacija je končana!

    Ponudnik storitev bo poslal potrditveni e-poštni naslov v 24 urah.

    Ali moram vnaprej rezervirati izlete?

    Nekateri izleti, kot sta Bosphorus Dinner Cruise in Bursa Day Trip, zahtevajo predhodne rezervacije. Preprosto rezervirate prek svojega računa. Ko je rezervacija potrjena, vam ponudnik pošlje podrobnosti o prevzemu. Preprosto pokažite svojo ID za Istanbul Explorer Pass, da vstopite na izlete, ki ste jih rezervirali.

    Storno in vračila

    Can I Get a Refund? What If I Can’t Travel on My Selected Date?

    Istanbul Explorer Pass remains valid for 2 years after purchase and can also be canceled within this period. You can use your pass on any date within these 2 years, as it is only activated upon first use or when making a reservation for an attraction.

    Can I Get a Refund If I Don’t Use the Full Value of My Pass?

    • Istanbul Explorer Pass ensures savings by offering discounted access to attractions compared to standard ticket prices.
    • Holders of 1, 2, 3, or 4-Day Unlimited Passes have the right to request a usage report. If the total gate price of the attractions you visited is less than the amount you paid for the pass, the difference will be refunded within 7-8 business days after your request.
    • Note: Any reserved attractions must be canceled at least 24 hours in advance to avoid being counted as used.

    Can I Transfer My Pass to a Friend If I’m Not Visiting Istanbul?

    Yes! If you’re unable to travel, you can transfer your pass to a friend. Simply contact our customer support team, and they will update the pass owner details immediately, making it ready for use.

    Ali lahko dobim povračilo? Kaj če ne morem potovati na izbrani datum?

    Istanbul Explorer Pass ostane veljaven 2 leti po nakupu in ga je mogoče odpovedati v tem obdobju. Svojo karto lahko uporabite na kateri koli datum v teh 2 letih, saj se aktivira le ob prvi uporabi ali pri rezervaciji za atrakcijo.

    Ali lahko dobim povračilo, če ne izkoristim celotne vrednosti svojega prehoda?

    • Istanbul Explorer Pass zagotavlja prihranke z omogočanjem ugodnejšega dostopa do znamenitosti v primerjavi z običajnimi cenami vstopnic.
    • Imetniki 1-, 2-, 3- ali 4-dnevnih neomejenih prehodov imajo pravico zahtevati poročilo o uporabi. Če je skupna vstopna cena za znamenitosti, ki ste jih obiskali nižja od zneska, ki ste ga plačali za prehod, se razlika povrne v 7–8 delovnih dneh po vaši zahtevi.
    • Opomba: Vse rezervirane znamenitosti je treba odpovedati vsaj 24 ur vnaprej, da se ne štejejo kot uporabljene.

    Ali lahko prenesem svojo vozovnico na prijatelja, če ne potujem v Istanbul?

    Da! Če ne morete potovati, lahko prenesete svojo vozovnico na prijatelja. Preprosto stopite v stik z našo ekipo za podporo uporabnikom in ta bo nemudoma posodobila podatke o lastniku vozovnice, da bo pripravljena za uporabo.

    Nakupovanje prek spleta

    Is It Secure to Purchase Online?

    Yes! www.istanbulpass.net is a secure platform for online purchases. Your credit card details are not stored after the transaction, and your personal information remains private and protected.

    How Do I Receive My Pass After Purchasing Online?

    Your Istanbul Explorer Pass will be sent instantly to the email address provided during checkout. The email will include:

    • Your Explorer Pass ID
    • A digital guidebook
    • A metro map
    • Access links to the customer panel to manage your pass

    You can start to use your pass immediately.

    Which Payment Methods Are Accepted?

    We accept Visa, Mastercard, and Amex, ensuring a secure and convenient payment process.

    Katere načine plačila sprejemamo?

    Sprejemamo Visa, Mastercard in Amex, kar zagotavlja varno in priročno plačilno storitev.

    Ali je varno kupovati prek spleta?

    Da! www.istanbulpass.net je varna platforma za spletne nakupe. Vaši podatki kreditne kartice niso shranjeni po transakciji, in vaše osebne informacije ostanejo zasebne ter zaščitene.

    Kako prejmem svoj prehod po nakupu na spletu?

    Vaš Istanbul Explorer Pass bo poslan takoj na e-poštni naslov, ki ste ga navedli med oddajo naročila. E-poštno sporočilo bo vsebovalo:

    • Vašo ID številko Explorer Pass
    • digitalni vodič
    • zemljevid podzemne železnice
    • povezave za dostop do uporabniškega panela za upravljanje vašega prehoda

    S prehodom lahko začnete uporabljati takoj.

    Digitalna izkaznica

    How Does the Istanbul Explorer Pass Customer Panel Work?

    After purchasing Istanbul Explorer Pass, we will send you an email which includes your Istanbul Explorer Pass number and a link that will give you an access to your customer panel.

    Click on the link.  After that, you can type your pass number and your password.

    Once logged in, you can easily view attractions, manage reservations, and plan your visits.

    I Lost My Confirmation Email. How Can I Access My Pass Account?

    If you can’t find your confirmation email, simply contact our customer support team, and we will resend it to your email address immediately.

    Can I Enter Attractions by Showing My Confirmation Email?

    Your confirmation email includes an access link to your Istanbul Explorer Pass customer panel, where you can view your QR code and Explorer Pass ID. This is what you’ll use for entry. For attractions that require reservations, you must book in advance through your pass panel before visiting.

    Do I Need to Print My Pass?

    No, printing is not required. You can access your Explorer Pass directly from your customer panel. If you anticipate being offline, you may take a screenshot or print a copy for convenience.

    Kako deluje uporabniška nadzorna plošča Istanbul Explorer Pass?

    Po nakupu Istanbul Explorer Pass vam bomo poslali e-pošto, ki vključuje številko vašega Istanbul Explorer Pass in povezavo, ki vam bo omogočila dostop do vaše uporabniške nadzorne plošče.

    Kliknite na povezavo.  Nato lahko vnesete številko svojega bona in svoje geslo.

    Ko ste prijavljeni, si lahko preprosto ogledate zanimivosti, upravljate rezervacije in načrtujete obiske.

    Ali moram natisniti svojo vozovnico?

    Ne, tiskanje ni potrebno. Do svojega Explorer Pass lahko dostopate neposredno iz svojega uporabniškega računa. Če pričakujete, da boste brez povezave, si lahko posnamete zaslon ali natisnete izvod zaradi lažjega dostopa.

    Ali lahko vstopim v atrakcije, če pokažem e-poštno potrditev?

    Vaše e-poštno potrdilo vključuje povezavo za dostop do vašega Istanbul Explorer Pass uporabniškega računa, kjer si lahko ogledate svojo QR-kodo in ID Explorer Pass. To boste uporabili za vstop. Za atrakcije, ki zahtevajo rezervacije, morate rezervirati vnaprej prek nadzorne plošče prek vstopnice, preden obiščete.

    Izgubil sem svoje potrditveno e-poštno sporočilo. Kako lahko dostopam do računa za e-pripust?

    Če ne najdete svoje potrditveno e-poštno sporočilo, preprosto kontaktirajte našo ekipo za podporo strankam in ga bomo nemudoma ponovno poslali na vaš e-poštni naslov.

    Prevoz

    Where Can I Get an Istanbul Transportation Card?

    In Istanbul, public transportation requires an Istanbul Kart. You can purchase one from kiosks near transit stations and reload it as needed. Alternatively, single-use (5-trip) cards are available at vending machines near kiosks, which accept Turkish Lira.

    For detailed instructions, visit the "How to Get Istanbul Kart" blog page.

    What Transportation Services Are Included in the Istanbul Explorer Pass?

    Public transportation is not included in the Istanbul Explorer Pass. However, the pass covers:

    • Pick-up and drop-off for the Bosphorus Dinner Cruise
    • Full-day transportation for Bursa, Sapanca, and Masukiye tours
    • Discounted Private Airport Transfer

    For other locations, travelers can use public transport with an Istanbul Kart.

    Kje lahko dobim transportno kartico za Istanbul?

    V Istanbulu javni prevoz zahteva kartico Istanbul. Kupite jo lahko na kioskih v bližini postaj javnega prevoza in jo po potrebi dopolnite z dobroimetjem. Druga možnost so kartice za enkratno uporabo (5 voženj), ki so na voljo na prodajnih avtomatih v bližini kioskov; sprejemajo turške lire.

    Za podrobna navodila obiščite blog stran "How to Get Istanbul Kart".

    Katere storitve prevoza so vključene v Istanbul Explorer Pass?

    Javni prevoz ni vključen v Istanbul Explorer Pass. Vendar pa vozovnica vključuje:

    • Prevzem in izstop za večerno križarjenje po Bosporju
    • Celodnevni prevoz za izlete v Bursi, Sapanci in Masukije
    • Popust za zasebni letališki transfer

    Za druge lokacije lahko potniki uporabljajo javni prevoz z Istanbul Kart.

    Pridobite brezplačni priročnik
    Želim prejemati e-poštna sporočila, ki mi bodo pomagala pri načrtovanju potovanja v Istanbul, vključno z posodobitvami znamenitosti, itinerarji ter ekskluzivnimi popusti za imetnike E-pass na gledališke predstave, ture in druge mestne karte v skladu z našimi pravili o varstvu podatkov. Vaših podatkov ne prodajamo.