常见问题解答

The Istanbul Explorer Pass grants access to top attractions in the city, offering a cost-effective and time-saving way to explore. The fully digital pass helps you skip long ticket lines. It includes a digital guidebook with detailed attraction info, maps, and travel tips. Customer support is available anytime to assist with your visit.

Yes! The Istanbul Explorer Pass comes with a digital guidebook, providing complete details about attractions, opening hours, and visiting days. It also includes directions, a metro map, and local travel tips to help you navigate the city with ease. This guide enhances your experience by offering valuable insights for a well-planned visit.

You can save up to 40% on admission fees, depending on your stay duration and the attractions you visit. Even visiting the top landmarks will result in significant savings. If you need assistance in planning, our customer support team is always available to help.

The 6 Attractions Istanbul Explorer Pass provides the most value based on your time in the city. To find the best option for your trip, check the pricing page for all available pass options.

No. Any activities listed under “Discounted Benefits” do not count as attractions. These benefits are included as extra perks and do not use up your 2, 4, or 6-attraction allowance.

6项景点伊斯坦布尔探索通行证 能根据你在城市中的时间，提供最高的性价比。要为你的旅程找到最佳选择，请查看价格页面以了解所有可用的通行证选项。

是的！Istanbul Explorer Pass 随附一份数字导览手册，提供关于景点、营业时间和参观日的完整信息。它还包括路线指引、地铁地图和本地出行贴士，帮助你轻松游览这座城市。通过提供宝贵见解，这份指南能让你的行程更周全、体验更出色。

根据你的停留时间以及你参观的景点不同，你可以在入场费用上节省高达40%。即使只是参观顶级地标，也会带来可观的省钱效果。如果你需要帮助制定行程，我们的客服支持团队随时为你提供协助。

伊斯坦布尔探险者通票可让你进入这座城市的顶级景点，以高性价比且节省时间的方式畅游。该全数字通票帮助你跳过漫长的购票排队。它包含一份数字导览手册，内含景点的详细信息、地图和旅行建议。你可以在任何时候联系客户支持以协助你的行程。

是的！提前购买伊斯坦布尔探索通票，可以让你提前规划行程，并为需要预约的景点预留名额。这样能确保旅途顺畅且井然有序。如果你决定临时购买通票，你仍然可以高效地安排参观。我们的客服团队可在WhatsApp上为你提供帮助，协助你制定行程，并回答你旅途中的任何问题。

不算。“折扣福利”下列出的任何活动都不算景点。这些福利作为额外赠礼包含在内，不会消耗您最多2个、4个或6个景点的额度。

No, there is no daily limit for the 2, 4, or 6-attraction options. These passes remain valid for 30 days from the first use. However, the 1, 2, 3, or 4-day passes are valid for consecutive calendar days starting from the first activation. In both cases, you can visit up to the total number of attractions or use the pass within the selected duration, with each attraction accessible once per pass

The Istanbul Explorer Pass Guidebook is available in English, Arabic, Russian, French, Spanish, and Croatian.

While most attractions are available during the day, there are evening experiences included, such as the Bosphorus Dinner Cruise and the Whirling Dervishes Ceremony, offering unique nighttime entertainment.

You can activate your pass in two ways:

1. Online Activation – Log into your pass account and select your preferred start date.
2. First Usage Activation – Your pass is automatically activated when you present it at an attraction. The visit count starts from the first scanned entry.

No, the Istanbul Explorer Pass is a completely digital pass. After purchase, it is instantly sent to your email with a QR code and pass ID. You can manage your pass effortlessly through the Istanbul Explorer Pass customer panel.

You can purchase one pass for two people under the same pass ID, allowing both individuals to access attractions together. However, a single-person pass cannot be shared between two participants.

Some government-managed museums do not offer digital tickets, so the Istanbul Explorer Pass provides guided tours with entry tickets. You must meet the guide at the designated time and location to enter. Once inside, you are free to explore at your own pace. However, our professional and knowledgeable guides offer valuable insights, so we recommend staying to learn more about the site's history. Check the attraction details for tour schedules.

Istanbul Explorer Pass 指南手册可用英语、阿拉伯语、俄语、法语、西班牙语和克罗地亚语。

尽管大多数景点在白天开放，但也包含夜间体验，例如博斯普鲁斯晚宴游船和旋转舞者仪式，为您带来独特的夜间娱乐。

不，伊斯坦布尔探索通行证是一个完全数字化的通行证。购买后，它会立即发送到你的电子邮箱，包含二维码和通行证ID。你可以通过伊斯坦布尔探索通行证客户面板轻松管理你的通行证。

没有，针对2、4或6个景点选项的通票不设每日次数限制。这些通票自首次使用之日起仍可有效30天。不过，1、2、3或4天通票自首次激活起，适用于连续的日历日。在这两种情况下，您都可以在选定时长内参观最多相应的景点总数或使用通票，每个景点在每张通票中仅可进入一次

你可以通过两种方式激活通行证：

1. 在线激活 – 登录你的通行证账号，并选择你偏好的开始日期。
2. 首次使用激活 – 当你在景点出示通行证时，通行证会自动激活。从第一次扫描入场开始计数访问次数。

一些由政府管理的博物馆不提供数字票，因此Istanbul Explorer Pass提供含入场票的导览。你必须在指定时间和地点与导游会面才能入场。进入后，你可以按自己的节奏自由探索。不过，我们专业且知识渊博的导游会提供宝贵的见解，因此建议你留下来了解更多有关该地点的历史信息。查看景点详情以了解导览时间安排。

你可以在同一通行证ID下购买一张通行证供两人使用，让两位个人一起进入景点。然而，单人通行证不能在两位参与者之间共享。

The Istanbul Explorer Pass is available in two options: 2, 4, or 6 attractions — valid for 30 days from first use; or 1, 2, 3, or 4 consecutive calendar days — valid from the first activation day.

No, the Istanbul Explorer Pass validity depends on the type selected. The 2, 4, or 6 Attractions Pass is valid for 30 days from the first activation. The 1, 2, 3, or 4-Day Pass is valid for consecutive calendar days starting from the first use. In both cases, the pass will automatically expire once the included attractions or duration has been fully used.

伊斯坦布尔探险者通票提供两种选择：2、4或6个景点——自首次使用起有效期为30天；或1、2、3或4个连续的日历日 ——自首次启用之日起生效。

不，伊斯坦布尔探索通票的有效期取决于所选类型。2、4或6个景点通票自首次激活之日起有效期为30天。1、2、3或4天通票自首次使用起，适用于连续的日历天数。在这两种情况下，当已包含的景点或时长被完全使用后，通票将自动失效。

The cost of the Istanbul Explorer Pass varies based on the number of attractions included or number of days unlimited options. Choosing a pass with more attractions or day offers greater savings. Click here to view the latest pricing details.

The Istanbul Explorer Pass is priced in Euros (€). If you are purchasing from a non-Euro country, your bank will automatically convert the amount based on the exchange rate set by your country’s central bank.

Yes! If you buy a 4 Attractions Pass and later decide to upgrade to a 6 Attractions Pass, simply contact customer support, pay the price difference, and continue using your pass. Please note: Once a pass has expired, it cannot be upgraded.

Yes! The Istanbul Explorer Pass is fully digital, allowing you to buy it online anytime. Once purchased, you can start using it instantly without any delays.

Children are classified as ages 5 to 12. Most attractions offer free entry for children under 5, so a pass is not required for them. However, certain activities like the Bosphorus Dinner Cruise and Day Trips provide meals and reserved seating for children under 5 at an additional cost upon request.

Yes, it's recommended to have at least a photo of your ID on your phone. Some attractions may require child ID verification for those using a Child Pass, and in certain cases, adult IDs may also be checked at the entrance.

The Istanbul Explorer Pass already offers up to 40% savings, making it a cost-effective option for visitors. There are no special discounts for seniors or students (except for children). For groups of 10 or more adults, please fill out the inquiry form, and our team will get back to you within 24 hours.

Discount codes are occasionally offered. To stay informed, subscribe with your email, and you’ll receive a notification whenever a discount code is available.

Your confirmation email is sent automatically within a minute after purchase. If you don’t see it, please check your spam or junk folder. If it’s still missing, feel free to contact us via WhatsApp or email for assistance.

The Istanbul Explorer Pass remains valid for up to 2 year after purchase. If you're planning your trip in advance, you can buy it early and start managing reservations ahead of time. Making a reservation does not activate the pass—it is only activated upon first use.

Yes! After purchase, your digital pass is delivered instantly, allowing you to start using it within minutes. There’s no waiting—just buy online and access attractions right away.

Yes! You can purchase the pass under the recipient’s name, making it a perfect gift for anyone visiting Istanbul.

可以！购买后，您的数字通行证将立即送达，让您几分钟内即可开始使用。无需等待——只需在线购买并立即进入景点。

是的！你可以以收件人的名义购买通票，让它成为送给任何来伊斯坦布尔游客的完美礼物。

优惠码会偶尔提供。要及时了解信息，请用电子邮箱订阅，一旦有可用的优惠码，你就会收到通知。

所购的伊斯坦布尔探索者通票在购买后可保持有效长达2年 。如果您提前规划行程，可以尽早购买，并提前开始管理预订。进行预订不会激活通票——通票仅在首次使用时才会激活。

可以！Istanbul Explorer Pass 是完全数字化的，让你随时在线购买。购买后，你可以立即开始使用，无需任何延迟。

伊斯坦布尔探索者通票的价格会根据所包含的景点数量或无限畅玩天数选项而有所不同。选择包含更多景点或提供更多天数的通票，可获得更大的省钱优惠。点击这里查看最新的价格详情。

可以！如果您购买了 4 项景点通行证，之后决定 升级为 6 项景点通行证，只需 联系客户支持，支付差价，并继续使用您的通行证。 请注意： 一旦通行证已 过期，将 无法升级。

你的确认邮件会在购买后自动于一分钟内发送。如果你没有看到，请检查垃圾邮件或垃圾箱文件夹。如果仍然找不到，请随时通过WhatsApp或电子邮件联系我们以获得帮助。

The Istanbul Explorer Pass 已经提供 最高达40%的优惠，因此对游客来说是一个 性价比很高的选择。除了儿童外，没有老年人或学生的专属折扣。对于 10人或以上的成人团体，请 填写咨询表，我们的团队将在 24小时内与您联系。

儿童被归类为5至12岁。大多数景点为5岁以下儿童提供免费入场，因此他们不需要通行证。然而，像博斯普鲁斯晚餐游船和一日游等某些活动会在按要求的情况下另行付费，为5岁以下儿童提供餐食和预留座位。

是的，建议至少在手机上保存一份身份证照片。部分景点可能会要求使用儿童通行证者进行儿童身份证核验；在某些情况下，入口处也可能会检查成人身份证。

伊斯坦布尔探索者通票的价格以欧元（€）计。如果您来自非欧元国家进行购买，您的银行将根据您国家的中央银行设定的汇率自动换算金额。

The Istanbul Explorer Pass ensures significant savings. You can check the regular admission fees for each attraction on the Istanbul Attractions page.

The Istanbul Explorer Pass includes most of the city’s top attractions, allowing you to visit major landmarks without additional fees. Check the attraction list for full details.

No, each attraction can be visited only once with the Istanbul Explorer Pass. The system does not allow multiple entries to the same attraction.

Most attractions are open throughout the year, but on national holidays, regional celebrations, and January 1st, some may have delayed opening hours. Additionally, certain museums are closed one day per week. Check the attraction details for specific opening schedules.

You can view the operating hours for each attraction on the Attraction List page.

Some out-of-city attractions, such as Bursa and Sapanca & Masukiye, include hotel pick-up and transportation. For other locations, you can use public transport. Your pass and guidebook come with a detailed transportation map to help you navigate easily.

你可以在景点列表中查看每个景点的运营时间。

不可以，每个景点都只能在访问一次，使用Istanbul Explorer Pass。系统不允许多次进入同一景点。

伊斯坦布尔探索通票可确保大幅节省费用。您可以在伊斯坦布尔景点页面上查看每个景点的常规入场费用。

一些 市外景点，例如 布尔萨和萨潘贾 & 马苏基耶，包括 酒店接送和交通。对于其他地点，你可以使用 公共交通。你的 通行证和导览手册 配有 详细的交通地图，以便你轻松出行。

大多数景点都全年开放，但在国家节假日、地区庆典以及1月1日期间，部分景点可能会推迟开门时间。此外，某些博物馆会每周关闭一天。请查看景点详情以了解具体开放时间安排。

伊斯坦布尔探索通票 包含 大部分城市的热门景点，让你可以参观主要地标 无需额外费用。请查看 景点清单 以获取完整详情。

Certain attractions, such as the Bosphorus Dinner Cruise and Bursa Day Trip, require prior reservations. You can easily book through your pass account. Once confirmed, the provider will send you pickup details. SImply show your Istanbul Explorer Pass ID to enter the attractions you booked.

No reservation is required for guided tours. You must meet with the guide at the designated time and location, which is listed in the attraction details. At the meeting point, the guide will be holding an white-orange Istanbul Explorer Pass flag. Simply show your pass number to the guide, and you’re ready to enter.

You can start to make reservations after purchasing the Istanbul Explorer Pass. You can make reservations before your pass starts and until your pass expires. We suggest to make reservations 24 hours in advance. Please note that, last minute bookings can cause problems.

Yes! Once you make a reservation, it will be sent to the service provider, who will then email you a confirmation. If the attraction includes hotel pick-up, your pick-up time will also be provided in the confirmation email. Make sure to be ready at your hotel lobby at the scheduled time.

After purchasing your pass, you will receive an access link to manage your pass panel. Simply:

1. Click on "Reserve Tour" in your panel.
2. Fill out the form with your hotel name and preferred tour date.
3. Submit the form—your reservation is complete!

The service provider will send a confirmation email within 24 hours.

购买伊斯坦布尔探索者通票后，即可开始进行预订。您可以在通票开始使用之前进行预订，并且在通票到期前都可以预订。我们建议您提前 24 小时进行预订。请注意，临时预订可能会引发问题。

无需提前预约导览游。您必须在指定时间和地点与导游会面，该信息列在景点详情中。到达集合地点后，导游将手持一面白橙色 Istanbul Explorer Pass 旗帜。只需向导游出示您的通行证号码，即可入场。

在购买通票后，您将收到一个访问链接，用于管理您的通票面板。只需：

1. 在您的面板中点击“Reserve Tour”。
2. 填写表格，并提供您的酒店名称和首选参观日期。
3. 提交表格——您的预约已完成！

服务提供商将在24小时内发送确认邮件。

是的！一旦您完成 预订，预订信息将被发送给 服务提供方，随后他们会 通过电子邮件向您发送确认信息。如果该景点包含 酒店接载，那么您的 接载时间 也会在确认邮件中一并提供。请务必在预定时间于 酒店大堂做好准备。

某些景点（如博斯普鲁斯晚宴游船和布尔萨一日游）需要提前预订。你可以轻松地通过你的通行证账户进行预订。确认后，供应商会向你发送接送详情。只需出示你的伊斯坦布尔探索者通行证ID即可进入你已预订的景点。

Istanbul Explorer Pass remains valid for 2 years after purchase and can also be canceled within this period. You can use your pass on any date within these 2 years, as it is only activated upon first use or when making a reservation for an attraction.

• Istanbul Explorer Pass ensures savings by offering discounted access to attractions compared to standard ticket prices.
• Holders of 1, 2, 3, or 4-Day Unlimited Passes have the right to request a usage report. If the total gate price of the attractions you visited is less than the amount you paid for the pass, the difference will be refunded within 7-8 business days after your request.
• Note: Any reserved attractions must be canceled at least 24 hours in advance to avoid being counted as used.

Yes! If you’re unable to travel, you can transfer your pass to a friend. Simply contact our customer support team, and they will update the pass owner details immediately, making it ready for use.

可以！如果你无法出行，你可以将通行证转给朋友。你只需联系客户支持团队，他们将立即更新通行证持有人信息，使其可供使用。

伊斯坦布尔探索者通票自购买之日起可在2年内保持有效，并且在此期间也可以取消。在这 2年内的任意日期，你都可以使用通票，因为它仅在首次使用或为景点进行预订时才会被激活。

• 伊斯坦布尔探索通行证通过提供相较于普通票价的折扣入园，确保您获得节省。
• 持有1天、2天、3天或4天无限通行证的人可以申请使用报告。 如果您所访问的景点的入园门票总价 小于您为通行证支付的金额，差额将于您提出申请后的7-8 个工作日内退款。
• 注意：为避免已预订景点被视为已使用，任何预订景点都必须至少提前24小时取消。

Yes! www.istanbulpass.net is a secure platform for online purchases. Your credit card details are not stored after the transaction, and your personal information remains private and protected.

Your Istanbul Explorer Pass will be sent instantly to the email address provided during checkout. The email will include:

• Your Explorer Pass ID
• A digital guidebook
• A metro map
• Access links to the customer panel to manage your pass

You can start to use your pass immediately.

We accept Visa, Mastercard, and Amex, ensuring a secure and convenient payment process.

我们接受 Visa、Mastercard 和 Amex，确保 安全且便捷 的付款流程。

是的！www.istanbulpass.net 是一个用于在线购买的安全平台。交易完成后，您的信用卡信息不会被存储，而且您的个人信息保持私密并且受到保护。

您的Istanbul Explorer Pass将立即发送至您在结账过程中提供的电子邮箱地址。邮件将包含：

• 您的Explorer Pass ID
• 一份数字导览手册
• 一份地铁地图
• 通往客户专区的访问链接，用于管理您的通行证

您可以立即开始使用您的通行证。

After purchasing Istanbul Explorer Pass, we will send you an email which includes your Istanbul Explorer Pass number and a link that will give you an access to your customer panel.

Click on the link.  After that, you can type your pass number and your password.

Once logged in, you can easily view attractions, manage reservations, and plan your visits.

If you can’t find your confirmation email, simply contact our customer support team, and we will resend it to your email address immediately.

Your confirmation email includes an access link to your Istanbul Explorer Pass customer panel, where you can view your QR code and Explorer Pass ID. This is what you’ll use for entry. For attractions that require reservations, you must book in advance through your pass panel before visiting.

No, printing is not required. You can access your Explorer Pass directly from your customer panel. If you anticipate being offline, you may take a screenshot or print a copy for convenience.

如果你找不到你的确认邮件，只需联系我们的客户支持团队，我们会立即将其重新发送到你的邮箱地址。

在您购买伊斯坦布尔探索者通行证后，我们会向您发送一封电子邮件，其中包含您的伊斯坦布尔探索者通行证号码以及一个链接，该链接可让您访问客服面板。

点击该链接。  随后，您可以输入您的通行证号码和密码。

登录后，您可以轻松查看景点、管理预订并规划您的行程。

不需要打印。您可以直接从不要求。您可以直接从Explorer Pass访问您的客户面板。如果您预计会离线，为方便起见，您可以截屏或打印一份副本。

您的确认邮件包含一条访问链接，可进入您的伊斯坦布尔探险者通行证 客户面板，在其中您可以查看二维码和探险者通行证ID。这就是您入园所用的内容。对于需要预约的景点，您必须在到访前通过您的通行证面板提前预约。

In Istanbul, public transportation requires an Istanbul Kart. You can purchase one from kiosks near transit stations and reload it as needed. Alternatively, single-use (5-trip) cards are available at vending machines near kiosks, which accept Turkish Lira.

For detailed instructions, visit the "How to Get Istanbul Kart" blog page.

Public transportation is not included in the Istanbul Explorer Pass. However, the pass covers:

• Pick-up and drop-off for the Bosphorus Dinner Cruise
• Full-day transportation for Bursa, Sapanca, and Masukiye tours
• Discounted Private Airport Transfer

For other locations, travelers can use public transport with an Istanbul Kart.

在伊斯坦布尔，公共交通需要一张Istanbul Kart。你可以从交通站点附近的自助售货机购买，并且根据需要随时充值。或者，一次性（5次乘车）卡也可以在自助售货机附近的自动售卖机上购买，这些机器接受土耳其里拉。

如需详细说明，请访问"How to Get Istanbul Kart"博客页面。

不包含公共交通在 Istanbul Explorer Pass。不过，通票包括：

• 接送适用于 博斯普鲁斯晚宴游船
• 一整天的交通适用于 布尔萨、萨潘贾和马苏基耶一日游
• 折扣私人机场接送

对于其他目的地，旅客可使用 伊斯坦布尔卡的公共交通。